Introduction

At C2CRide, your trust is our priority. We understand the importance of safeguarding your personal information and are committed to ensuring your data is handled with the utmost care and in compliance with UAE laws, including the Personal Data Protection Law (PDPL) and international best practices. This Privacy Policy outlines how we collect, use, store, and share your data, ensuring full transparency in our operations. By using our services, you consent to the practices described herein. If you have any questions or concerns, our support team is always available to assist you.

Information We Collect

We collect different types of information to deliver a seamless, secure, and personalized user experience.

1. Personal Data:

When you register on our platform or book a ride, we collect details such as your name, email address, phone number, and payment information. These details help us confirm your identity, process payments, and maintain communication regarding your bookings.

In some cases, we may also collect additional information, such as ID verification or driving license details, particularly for specific services like luxury rentals or partnerships.

2. Trip Details and Location Data:

To ensure accurate services, we collect information about your trip, such as pickup and drop-off locations, preferred routes, and any additional notes.

Location tracking during your ride allows drivers to navigate efficiently and provides real-time updates for your convenience.

3. Device and Usage Information:

We automatically collect information about your device, including IP address, browser type, operating system, and app version. This helps us optimize platform performance, diagnose issues, and ensure compatibility across devices.

Data on how you interact with our app—such as pages visited and time spent—helps us enhance usability and introduce features that matter most to you.

4. Third-Party Data:

If you choose to sign in using third-party accounts (e.g., Google or Facebook), we may access specific information such as your name and email, as permitted by the third-party provider.

How We Use Your Information

The information we collect serves several essential purposes, ensuring transparency and adherence to UAE laws:

1. Service Fulfillment:

Your data is crucial for processing bookings, assigning drivers, calculating fares, and securely managing payments. Without accurate details, we cannot deliver the quality of service you expect.

2. Improving User Experience:

By analyzing trends and user behavior, we continuously improve app navigation, introduce relevant features, and personalize recommendations.

3. Security and Fraud Prevention:

To protect you and other users, we monitor activity for suspicious behavior. Our advanced security systems detect and prevent unauthorized access or fraudulent transactions.

4. Marketing and Promotions:

With your consent, we use your contact information to inform you about exclusive deals, loyalty rewards, and service updates. You can opt out of promotional messages anytime through your account settings.

How We Protect Your Data

We take data protection seriously and use multiple layers of security to ensure your personal information remains safe.

1. Encryption:

All sensitive data, including payment details, is encrypted using industry-standard SSL (Secure Socket Layer) technology during transmission.

2. Access Control:

Only authorized personnel with legitimate business needs can access your information. Each access request is monitored and logged.

3. Regular Security Updates:

Our systems undergo routine audits, vulnerability scans, and software updates to meet the latest cybersecurity standards.

4. Data Minimization and Retention:

We collect only the data necessary for providing our services and retain it only as long as needed. After the retention period, data is securely deleted unless required by UAE law.

Sharing Your Information

Your privacy is important, and we limit data sharing to the following scenarios:

1. With Drivers and Service Providers:

We share only the information drivers need to complete your booking, such as pickup locations and contact details.

2. Legal Compliance:

If required by UAE law, court order, or regulatory authorities, we may disclose your information to comply with legal obligations.

3. With Marketing and Analytics Partners:

Non-identifiable aggregate data may be shared to optimize advertising and user engagement strategies.

Your Rights

Under UAE laws, you have the right to:

1. Access and Review:

Request a copy of your personal data stored by us.

2. Data Rectification:

Update incorrect or outdated information in your account.

3. Erasure Requests:

Request the deletion of your data, subject to legal obligations for data retention.

4. Withdraw Consent:

Opt out of specific uses of your data, such as marketing communications.